Privacy Policy

1. Introduction

Viking Repair ("Company," "we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website or services.

2. Information We Collect

We may collect the following types of information:

3. How We Use Your Information

We use the information we collect to:

• Schedule and fulfill appliance repair appointments
• Communicate with you about your service request
• Send appointment reminders and follow-up messages
• Process payments and maintain service records
• Improve our website, services, and customer experience
• Respond to your inquiries and support requests
• Send promotional communications (only with your consent)

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Service Technicians — to fulfill your repair appointment
• Payment Processors — to securely process transactions
• Analytics Providers — to understand website usage (anonymized data)
• Legal Authorities — when required by law or to protect our rights

5. Data Security

We implement industry-standard security measures to protect your personal information, including SSL encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure. We encourage you to use strong passwords and protect your account information.

6. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser. Disabling cookies may affect some website functionality.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Data portability (receive your data in a structured format)

To exercise any of these rights, contact us at info@vikingrepair.com.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations — typically 3-5 years after your last service. After this period, data is securely deleted or anonymized.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by updating the date at the top of this page. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us: